Privacy Policy

1. Introduction

Daktri ("we", "our", or "us") is a cross-border healthcare platform connecting diaspora sponsors with verified doctors in Africa. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications (Daktri and Daktri Doctor) and website (daktri.com).

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Personal Information

When you create an account or use our services, we may collect:

• Full name, email address, and phone number
• Profile photo (optional)
• Date of birth and gender
• Location data (for home visit services)
• Payment information (processed securely via Stripe)

2.2 Health Information

To facilitate medical consultations, we may collect health-related information including symptoms, medical history, consultation notes, and prescriptions. This information is treated with the highest level of confidentiality.

2.3 Doctor Information

For healthcare providers, we collect professional credentials, medical license numbers, verification documents, specialization details, and practice locations.

2.4 Automatically Collected Information

• Device information (model, operating system, unique device identifiers)
• Usage data (features accessed, interaction patterns)
• IP address and approximate location
• Push notification tokens

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our healthcare platform
• Facilitate medical consultations between sponsors, patients, and doctors
• Process payments and manage escrow services
• Verify doctor credentials and maintain platform safety
• Send notifications about appointments, consultations, and important updates
• Provide customer support
• Comply with legal obligations and resolve disputes
• Detect and prevent fraud or abuse

4. Data Sharing and Disclosure

We may share your information with:

• Healthcare Providers: Your health information is shared with doctors you consult with through the platform
• Payment Processors: Stripe processes payment information securely. We do not store your full credit card details
• Cloud Service Providers: We use AWS for hosting and data storage with appropriate security measures
• Legal Authorities: When required by law, court order, or to protect our rights and safety

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive information
• Secure authentication with token-based sessions
• Single-device session enforcement to prevent unauthorized access
• Regular security audits and monitoring

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Medical consultation records are retained in accordance with applicable healthcare regulations. You may request deletion of your account and associated data at any time.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Withdraw consent for data processing
• Object to or restrict certain data processing activities
• Data portability — receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us at privacy@daktri.com.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it promptly. Note that sponsors may arrange healthcare for minor family members, in which case the sponsor is responsible for providing consent.

9. International Data Transfers

As a cross-border healthcare platform, your information may be transferred to and processed in countries other than your country of residence, including the United States and countries in Africa. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.

10. Push Notifications

We send push notifications for appointment reminders, consultation updates, and important platform communications. You can disable push notifications through your device settings at any time.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: